About
Jeff Xia is a seasoned analytics leader with over 20 years of experience in Data Science and Customer Analytics. Currently serving as Vice President at The Exchange, he specializes in building enterprise-scale data science functions and driving customer-centric growth. His expertise spans the financial services, hospitality, and airline industries, with a proven track record of leading high-impact teams at Hilton Worldwide, Discover Financial Services, and United Airlines.
A graduate of the University of Chicago Booth School of Business, Jeff excels at translating complex statistical modeling—including time-series and neural networks—into actionable executive decisions. He is a recipient of the Circle of Excellence Award for his contributions to CRM analytics and remains focused on leveraging advanced data science to optimize revenue and customer loyalty.