Srinivas Akella
Senior Director of Engineering | Head of Contact Center Technology | Gen AI/Agentic AI Enblement
U.S. BankAbout
Srinivas Akella is a distinguished Head of Technology and Senior Director of Engineering at U.S. Bank, specializing in Contact Center transformation and AI enablement. With over 18 years of experience, he leads the strategic integration of Generative AI, Agentic AI, and Cloud platforms to enhance omnichannel customer engagement.
A key achievement includes migrating over 100 legacy contact centers to an AWS-based AI cloud platform and architecting AI-powered virtual assistants. Previously, he held leadership roles at Thomson Reuters and Capital One, where he drove large-scale cloud migrations and digital product innovation. Srinivas holds a Master of Technology and is a recipient of multiple technical excellence awards.