6 min left

Field notes · Panel recap · AI ROI

After the AI Proof of Concept: CDO Vision London 2026

At CDO Vision London, senior data and AI leaders discussed how organizations are bridging the gap between AI ambition and measurable enterprise impact by focusing on data, people, and clear business objectives rather than just technology.

Maria Stefanova, Head of PMO – Artificial Intelligence at International Airlines Group (IAG)Bini Yoheswaran, Vice President - Data Excellence at choreographSunando Das, Global Head of Predictive Analytics at UnileverChris de Gruben, Senior Director, Head of Property & PE at Artefact

With Maria Stefanova, Bini Yoheswaran, Sunando Das, Chris de Gruben

From CDO Vision London 2026
From CDO Vision London 2026 · 20 Mar 2026

The short version

01

Focus on business objectives

Sustainable AI adoption starts with defining clear business problems rather than just applying AI for its own sake.

02

Data and people are key barriers

40% of AI deployment time is spent on data integration and embedding solutions within the business, highlighting the importance of clean data and change management.

03

Know when not to use AI

Not every problem requires AI; sometimes basic analytics or improved communication deliver better results with less risk.

Contents
AI ROI and the boardroomData and infrastructure foundationsThe AI-native organisation

Artificial intelligence has moved well beyond the proof-of-concept stage , but that doesn't mean the hard work is over. If anything, it's just beginning. Across industries from aviation to marketing to consumer goods, organizations are discovering that deploying AI at scale demands far more than powerful models and ambitious roadmaps. The conversation has shifted from what AI can do to what it actually delivers , in measurable efficiency gains, faster decision-making, and tangible business outcomes. Yet as leaders on the ground will attest, the gap between a promising pilot and enterprise-wide adoption remains stubbornly wide. Technology, it turns out, is often the easiest part of the equation. The obstacles , fragmented data, change-resistant cultures, misaligned leadership, and poorly defined objectives , are fundamentally human problems. Getting AI right means solving those first.

At CDO Vision London, part of the CDO Vision AI World Series, a global initiative spanning 22 cities that brings together senior data and technology leaders to explore the frontiers of AI-driven business transformation, London marked the series' fourth stop. A panel of senior data and AI leaders came together to explore how organisations are turning AI ambition into measurable enterprise impact.

Maria Stefanova, Head of PMO – Artificial Intelligence at International Airlines Group (IAG)
Moderator

Maria Stefanova

Head of PMO – Artificial Intelligence, International Airlines Group (IAG)
Bini Yoheswaran, Vice President - Data Excellence at choreograph
Panellist

Bini Yoheswaran

Vice President - Data Excellence, choreograph
Sunando Das, Global Head of Predictive Analytics at Unilever
Panellist

Sunando Das

Global Head of Predictive Analytics, Unilever
Chris de Gruben, Senior Director, Head of Property & PE at Artefact
Panellist

Chris de Gruben

Senior Director, Head of Property & PE, Artefact

Moderated by Maria Stefanova, Head of PMO for Artificial Intelligence at International Airlines Group, the discussion brought together Bini Yoheswaran, Vice President of Data Excellence at Choreograph; Sunando Das, Global Head of Predictive Analytics at Unilever; and Chris de Gruben, Senior Director and Head of Property & PE at Artefact.

01Hype to business impact

For many organizations, the era of AI experimentation is giving way to something more demanding: making it actually work at scale. The panelists were united on one point , sustainable AI adoption begins not with technology, but with a clear business objective. As one global analytics leader put it, the question is never "where can we apply AI?" but rather "what problem are we trying to solve, and does AI help us solve it better?"

That distinction is reshaping how teams approach deployment. At one global personal care company, a programme spanning over 130 country categories was built around a specific commercial challenge , understanding performance across the classic six Ps of business , before any model was selected. At a major media and marketing group, agentic AI is being productionised to automate post-campaign analysis, compressing a labour-intensive process into a structured, repeatable workflow. Meanwhile, conversational AI layers are being added to existing analytical tools, allowing broader teams to query data without specialist support.

That toolkit
  • Generative AI is a powerful addition to that toolkit
It
  • A replacement for it
Generative AI is a powerful addition to that toolkit , not a replacement for it.

02Data, people, adoption , the real barriers to scale

If there is one lesson that unites every AI programme at scale, it is this: the technology is rarely the bottleneck. The harder challenges lie on either side of it , in the messy reality of enterprise data and the equally complex task of bringing people along for the journey.

One panelist offered a striking breakdown of where time actually goes in a typical AI deployment: roughly 40% is consumed by data integration, just 20% by the modelling itself, and the remaining 40% by embedding the solution within the business. The middle phase , the part most people associate with AI , is, paradoxically, the fastest. It is the unglamorous work of data sourcing, standardisation, and stakeholder alignment that determines whether a project succeeds or quietly fades away.

Data challenges were a consistent theme across the discussion. Across global organisations, data arrives in different formats, at different frequencies, and from systems that were never designed to talk to each other. Governance frameworks are often absent or inconsistently applied, leaving teams to build on unstable foundations. Without clean, structured, and trustworthy data, even the most sophisticated model will underdeliver.

Frontline workers
  • One panelist noted that focusing on frontline workers
Genuine uptake
  • Just leadership metrics, is what drives genuine uptake
One panelist noted that focusing on frontline workers, not just leadership metrics, is what drives genuine uptake.

03When not to use AI

One of the more refreshing moments of the panel came when the conversation turned not to AI's potential, but to its limits. Not every problem, the panelists agreed, requires an AI solution , and pretending otherwise is one of the costliest mistakes an organisation can make.

A recurring observation was that basic data analytics or improved cross-team communication can resolve the majority of business problems, often at a fraction of the cost and complexity of an AI deployment. When leadership is dazzled by the technology rather than anchored to the objective, resources get misallocated and results disappoint.

There are also domains where human judgment simply cannot be substituted. In property, in marketing, in any field where emotional context and irrational human behaviour drive outcomes, over-automating risks stripping away precisely what creates competitive advantage. AI, one panelist warned, is a great leveller , it brings everyone to a baseline, but it rarely differentiates.

The risks extend beyond strategy. Organisations that have opened their data to early-stage startups are increasingly discovering uncomfortable consequences , from opaque data-sharing arrangements following acquisitions to governance gaps that expose sensitive information. The caution, as one panelist put it plainly, is to be careful who you let through the door. Not every shiny solution is worth the risk it carries.

04Building what lasts

The clearest signal from this discussion is that AI success is not a technology story , it is an organisational one. The companies pulling ahead are not necessarily those with the most advanced models; they are the ones with clean data, aligned leadership, and cultures willing to adapt. AI works best when it augments human judgment, not when it attempts to replace it. Get the foundations right , data, governance, people , and the technology will follow. Get them wrong, and no amount of innovation will save you.

CIO summit London · Compare this with our AI conference for CIOs.

AI ROI and the boardroomData and infrastructure foundationsThe AI-native organisation
Share

Leaders in this piece

Meet the people behind the quotes

Maria Stefanova, Head of PMO – Artificial Intelligence at International Airlines Group (IAG)

Maria Stefanova

Head of PMO – Artificial Intelligence, International Airlines Group (IAG)

Joined London · 20 Mar 2026View profile
Bini Yoheswaran, Vice President - Data Excellence at choreograph

Bini Yoheswaran

Vice President - Data Excellence, choreograph

Joined London · 20 Mar 2026View profile
Sunando Das, Global Head of Predictive Analytics at Unilever

Sunando Das

Global Head of Predictive Analytics, Unilever

Joined London · 20 Mar 2026View profile
Chris de Gruben, Senior Director, Head of Property & PE at Artefact

Chris de Gruben

Senior Director, Head of Property & PE, Artefact

Joined London · 20 Mar 2026View profile

Keep reading

More from the rooms

All field notes
When does AI investment pay off in enterprise?
Panel recap · AI ROI

When does AI investment pay off in enterprise?

7 min read

CDO vs Chief AI Officer: Do You Actually Need Both?
Panel recap · AI ROI

CDO vs Chief AI Officer: Do You Actually Need Both?

4 min read

What AI Success Looks Like by Industry: Singapore 2026
Panel recap · AI ROI

What AI Success Looks Like by Industry: Singapore 2026

8 min read

Past CIO Vision room in Singapore
Next rooms · 13 Nov 2026

Have this conversation in the room

The next rooms open in Singapore, New York, Sydney.

Partner with CIO Vision